Defender Pro Technical Support

How to resolve your Scanning Issues?

Article Options

Article ID: 44 Created On: 13 Nov 2009 3:18 PM

If you have Windows Vista, you will need to disable User Account Control. For that you need to open Control Panel, then go to User Accounts, click on Disable or Enable User Account Control and uncheck the UAC box.

With Vista, there is also a Windows program called Windows Defender and it maybe what is causing this issue. Please launch Windows Defender and go to Tools, Options. Here you will find a lot of configuration options. Scroll down to the end of the list. You will find there a section called Administrator options. Deselect the Use Windows Defender box and press the Save button. Now you will receive a notification saying that "Windows Defender is turned off". Click on Close.

If you have Windows XP, please disable your Windows Firewall. To do this, go to Start/Control Panel/Windows Firewall and set it you off.

If you continue to experience Scanning issues, please run the following patches from this website. CLICK HERE.

NULL

Back