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Extracting File Failed

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Article ID: 39 Created On: 06 Nov 2009 10:51 PM

To resolve this error and install Defender Pro successfully, please use Internet Explore as 3rd party browsers will be scrutinized by UAC (User Account Control).

With Windows Vista and Windows 7, please be sure your permissions level is set to administrator and not standard user. To do this, go to Control Panel/ click on user account and family safety/ ser accounts and put the bullet in front of administrator.

If you choose to use a 3rd party browser and you have windows 7, please be sure they are running your browser as administrator before downloading Defender Pro. To verify this, please right click your browser and choose "run as administrator".

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