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Defender Pro Technical Support

Password Protected Items

Article ID: 23 Created On: 19 Oct 2009 7:26 PM

Password Protected Items

In these cases, Defender pro is simply notifying you that it was unable to scan certain password-protected or otherwise encrypted items, due to the fact that a password or encryption key is required to access the contents of the archives/files that are listed. In order to scan these files with Defender Pro, you will need to unlock these archives/files with the password that was used to protect them, or otherwise decrypt them using Windows Explorer, or another proprietary decryption method.

To decrypt these files using Windows Explore, please refer to the following link:

XP - HERE.

Vista -HERE.

Regardless of this notification, Defender Pro's real time protection will still block access to any infected file that may attempt to run on your computer and take the necessary actions to disinfect/quarantine the file. NULL

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