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Defender Pro Technical Support

Window Security Center in a Format not Supported

Article ID: 17 Created On: 19 Oct 2009 5:30 PM

When opening the Windows Vista Security Center you may see a message saying that Defender Pro is reporting to Windows Security Center in a format that is no longer supported.

This message appears due to some modifications made to the Windows Security Center included in the SP1 package for Windows Vista. As a result the mechanism through which security applications communicate with the Security Center has changed.

The 2009 version of Defender Pro was not yet updated to use the same communication mechanism with the Security Center. However, to verify that Defender Pro is working properly you just need to bring up the Defender Pro interface, switch to Advanced View and go to the Antivirus->Shield tab to make sure that the Real time Protection is enabled. Our team is currently working on a fix for this issue and it will be released through automatic updates shortly.

The current workaround is:

- Open Control Panel ==> Windows Security Center and select "change the way security center alerts me" and select "Don't notify me and don't display the icon..."

The warning shield in the system tray and pop-ups will cease, but the yellow status in the Security Center will likely still remain if you open it to look at the status. NULL

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