Defender Pro Technical Support

Unresolved Items

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Article ID: 15 Created On: 19 Oct 2009 5:27 PM

There are infected or suspect files included in the target scan for which Defender Pro is not set to take any action. Solution: Scan again the location where the files were detected and set the desired actions (Disinfect files, Delete files, Move to Quarantine)

All the possible actions fail when scanning certain files. These types of files are:

a. Archived (compressed) or packed applications which cannot be repacked by Defender Pro. Solution: The archives or packed applications which are containing the infected files have to be deleted manually. Please refer tp this weblink for further information. HERE.

b. Files which are surpassing the limit size set for the Quarantine.

Solution: Empty the Quarantine and scan again the location where the infected files were detected.

c. Email archives which cannot be repacked by Defender Pro. Solution: Manually delete the e-mails detected by Defender Pro. Defender Pro provides detailed information on the e-mail which contains an infected attachment. The following information is available: Subject, Date, name of the infected attachment. NULL

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