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Update fails with MD5 error
Usually when you run into the MD5 Error message it means that our update servers are in the middle of the synchronization process. When the error message is received the update validation mechanism reports this it (a newer file is available).

Error 8
The url for one of the Internet communication functions is incorrect. Please check the url settings under the menu option Tools / Options / Server Settings tab.

Error 13
During startup: The license password is invalid. Generally this means the license file password has been changed in the wrapped application, but there are still alias files on the computer with the old password. You will probably need to delete the alia

Error 15
During startup: The license file was not found. When using a pre-created license file the application will attempt to open the license file in the same folder. This error will return if the license file is not found.

Error 69
The activation code was incorrect. This can be caused by a customer incorrectly typing in the activation code, or it may be caused by attempting to activate with the wrong trigger code seed value. It may also be caused by having an invalid trigger code n

Error 70
Invalid Activation Code 2 (RegKey2) entered. Verify the RegKey2 seeds match what you have set in your Instant PLUS Project and in SOLO. You may need to resync your project with SOLO to get the correct values. This can also occur if using the wrong trigger

Error 304
Key generator found. Instant PLUS has basic keygen detection that scans all windows looking for common keygen terminology or specific keygen names. This feature is enabled on the Telephone Activation Options page in the wizard and is only performed durin

Error 305
If the user has modified their HOSTS file to attempt to redirect the online license checks or online activations to another server, this error will be displayed. Note: the HOSTS file is only checked if you allow online activations or online license statu

Error 309 (Formerly Error 306)
You are attempting to activate an expired license. This occurs when SOLO sends back the expiration date to the application during activation and the date SOLO is sending is less than or equal to the current system date of the PC. The customer should purc

Error 100
The License ID or the Password was not validated by SOLO. Make sure the customer has a valid License ID and Password or they are typing them in correctly when activation.

Error 7
uring activation: There are no more activation keys left for this license. You have used up the allowed number of activations. This product can only be installed on 3 computers.



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