One reason you may have blocked internet, is when you installed Defender Pro 2009
Thursday, April 30, 2009
- Once you click on your browsers for the first time, you are prompted twice with TCP and UDP prompts.
- When you receive the Defender Pro Firewall Alert, click Allow.
If you hit block you will not have access to the internet.
You will also need to reset your Defender Pro Rules:
- Double click the D icon in the lower right corner by your timeclock
- Click Advanced
- Choose Firewall
- Click on the Rules tab at top of the screen
- Choose Reset Rules at the bottom of the window.
If you continue to have issues with blocked internet sites, choose Advanced View, choose Anti Virus on the left and set the Anti Virus Protection Level slide bar to permissive.
Prompted to reboot and activate
Monday, April 13, 2009
If you were prompted to reboot your computer and you get and error message that your Defender Pro has expired, please choose to activate online, enter your License ID & password and follow the prompts to reactivate the program. (It appears the latest Microsoft update is triggering this, reactivating will clear this issue up).
Defender Pro firewall access for XBOX 360 users
Friday, April 3, 2009
To fix the XBOX 360 connection issue, you would need to do the following:
1) Open the Security Console and click on Advanced Mode;
2) Go to the Firewall module -> Network tab; at the Network Configuration
table, select the “Trusted Local” option for the network that the XBOX 360/computer share.
3) In the same table, choose “Remote” for the Stealth column.
This should allow you access to your XBOX via your PC
Configure the parental control
Friday, March 27, 2009
Configuring the Parental Control:
You will first need to open Defender-Pro in the Advanced View tab. Then, click on the Parental Control module. In the right hand side you will see a list of all the Windows user accounts present on that PC. To change Parental Control settings you need to have administrative privileges. Double click on the user account for which you want to change the settings and the Defender-Parental Control setup window will appear.
The Status page will offer you the ability to enable or disable each Parental Control Module. You can also set a level of tolerance depending on the age of the person you want to limit access to.
There are 5 modules that you can configure:
Web - You can create a list of blocked websites or a list of allowed websites.
- When using the blocked websites list you will have access to all.
- Internet pages except the ones in the list.
- When using the allowed websites you will only have access to those.
- You can use a list of blocked websites provided by Bit Defender.
- To add an item to the list you just need to click on the + (plus) sign, than enter the string.
Applications: - You can block access to certain applications
- To add an item to the list you just need to click on the + (plus)
sign and browse to the executable file for that application
Keywords: - You can block websites or e-mails that contain specific words
- To add an item to the list you just need to click on the + (plus)
sign, then enter the string
- You can select the protocol that will be filtered by this module by
Choosing between HTTP (websites), POP3(e-mails) or Instant Messaging
IM Traffic: - You can deny chat conversations with certain IM contacts
- Click on the + (plus) sign to add a user to the list. You will need
to specify which action to take against that user.
Time Limiter: - You can block access to all websites between certain hours.
- Click on the box corresponding to the desired interval in order
to block access in that timeframe.
Removing web cookies found via anti-virus scan
Monday, March 9, 2009
Sometimes after the Anti-Virus scan has run its course you may receive the following message, “Files Cannot be cleaned”
Defender-Pro Anti-Virus is more than likely detecting items called ‘Cookies’ that are embedded in your Internet Browser (Internet Explorer or Mozilla Firefox) and will have to be removed manually.
CLEANING WEB COOKIES
Internet Explorer:
Clean your Web cookies up by deleting them manually. To do that
click on Start, Control panel, Network and Internet Connections, Internet Options. On the General tab click on
the Settings for Delete browsing history, then click on view files. Delete
everything in the Temp internet files.
Mozilla Firefox:
Open up Mozilla Firefox and hit the following keys on your keyboard: CTRL, Shift, Delete
This will bring up the Clear private data Window. Select Cookies and then hit the “Clear private data now” button
If you would like to learn more about cookies please see the following:
http://en.wikipedia.org/wiki/HTTP_cookie
Defender-Pro endores Firefox no-script add-on
Tuesday, February 24, 2009
NoSCript is a Firefox add-on that provides extra protection to your Firefox browser.
It allows JavaScript, Java and other executable content to run only from trusted websites of your choice. Every time you visit a site you like you can manually turn on scripting and allow that site to run as normal. Control is in your hands.
In the struggle against malware, NoScript adds an additional layer of defense while you surf unknown websites.
With the help of NoScript you take control.
Get NoScript here!
Important! Defender Pro 5 in 1 renewal instructions
Friday, February 13, 2009
Please follow the steps below to properly uninstall your Defender Pro 2008 product.
- Locate the red DP icon in the lower Right hand corner of your screen. If you see it that means your expired product is still running. Right click the icon and select EXIT. This will shut down the program.
- Please download this Product removal tool to your DESKTOP: http://defender-pro.com/apps/2009/KAVremover9.exe
- Double click KAVremover9.exe and enter the code that appears from the Picture into the text box.
This tool will automatically remove previous versions of Defender Pro Internet Security from your PC.
- You will then be prompted to re-start your machine. Defender Pro Internet Security should be removed from your machine!
- Finally, you will need to uninstall the other stand alone product that came bundled with your 2008.
- XP Users please go to Start/Control Panel/Add or Remove Programs
- VISTA Users go to Start/Settings/Control Panel/Programs and Features and remove the following items:
- Private Surf
- Anti-Spy
- Defender-Pro Anti-Scam
- Defender-Pro PC Repair
- Defender-Pro ID Theft Protection
-
EXTRA HELP NOTE:
After installing 2009 if you are still receiving an expired message, download the following to your DESKTOP.
http://defender-pro.com/apps/2009/DpAnalysis.exe
- This tool will reset your computer allowing it to accept the License and password that came with your new purchase!
Double click the tool and Save report. Save the file anywhere.Disregard Step 2. Follow Step 3.
After restart you will be prompted to activate your 2009 Defender-Pro product!
Please e-mail us at: Support@defender-pro.com if you have any questions.
Important! Defender Pro 15 in 1 renewal instructions
Friday, February 13, 2009
Please follow the steps below to properly uninstall your Defender Pro 2008 product.
- Locate the red DP icon in the lower Right hand corner of your screen. If you see it that means your expired product is still running. Right click the icon and select EXIT. This will shut down the program.
- Please download this Product removal tool to your DESKTOP: http://defender-pro.com/apps/2009/KAVremover9.exe
- Double click KAVremover9.exe and enter the code that appears from the Picture into the text box. This tool will automatically remove previous versions of Defender Pro Internet Security from your PC.
- You will then be prompted to re-start your machine. Defender Pro Internet Security should be removed from your machine!
- Finally, you will need to uninstall the other stand alone product that came bundled with your 2008.
- XP Users please go to Start/Control Panel/Add or Remove Programs
- VISTA Users go to Start/Settings/Control Panel/Programs and Features and remove the following items:
- Private Surf
- Anti-Spy
- Defender-Pro Anti-Scam
- Defender-Pro PC Repair
- Defender-Pro ID Theft Protection
- Drive Defragger
- File Burner
- File Encryption
- IP Spam Stopper
- PC Backup
- PC Repair
- Uninstaller
-
EXTRA HELP NOTE:
After installing 2009 if you are still receiving an expired message, download the following to your DESKTOP.
http://defender-pro.com/apps/2009/DpAnalysis.exe
This tool will reset your computer allowing it to accept the License and password that came with your new purchase!
Double click the tool and Save report. Save the file anywhere.
Disregard Step 2. Follow Step 3.
After restart you will be prompted to activate your 2009 Defender-Pro product!
Please e-mail us at: Support@defender-pro.com if you have any questions.
Defender Pro's commitment to customer care
Tuesday, February 10, 2009
It has been a very busy and sometimes crazy year for the entire team at Defender Pro. When you make the decision to work with a new developer, or choose a new firm to represent you for Tech Support, there will always be a few speed bumps. We did BOTH!
When it comes to PC security our customers expect the very best, so the decision to take on such a radical switch over was actually a very easy decision for us. That’s right, Defender Pro has once again raised the bar of excellence by partnering with the #1 Tech Support group in the United States,
Caleris, Inc. out of Des Moines, IA.
That’s right, I said Iowa. In this day and age where the great majority of software and computer manufacturers are sub contracting their support services to various foreign companies, Defender Pro choose to outsource to Iowa versus overseas.
It’s already paying huge dividends for our customers.
Jake,
“THANK YOU for getting this thing going for me tonight and again staying LATE to do this. You deserve a RAISE. Tell your boss that I said you need one for dealing with me all week long…..hopefully our paths won’t cross again but if I need help…trust me I’m coming to you Jake. Thank you for being so patient with me and my slow computer, and for being so knowledgable in what you do. You have awesome customer service and you seem to really care to have taken the time to call me knowing that I was absolutely irate.”
Smile in the face of adversity
Amy
Defender Pro endorses Firefox internet browser
Monday, February 9, 2009
Our commitment to your online security is a responsibility we take very serious. After sifting through piles upon piles of data our Tech Support team has compiled from you our customers. There is no doubt about it,
Firefox is the safest option for internet browsing.
Too often our customers have purchased Defender Pro
after their PC has been infected and 9.9 times out of 10 is some rougue malware or spyware program that has hi-jacked their PC through Internet Explorer.
Firefox, get it now, it’s FREE.
