February, 2009

It has been a very busy and sometimes crazy year for the entire team at Defender Pro. When you make the decision to work with a new developer, or choose a new firm to represent you for Tech Support, there will always be a few speed bumps. We did BOTH!

When it comes to PC security our customers expect the very best, so the decision to take on such a radical switch over was actually a very easy decision for us. That’s right, Defender Pro has once again raised the bar of excellence by partnering with the #1 Tech Support group in the United States, Caleris, Inc. out of Des Moines, IA.

That’s right, I said Iowa. In this day and age where the great majority of software and computer manufacturers are sub contracting their support services to various foreign companies, Defender Pro choose to outsource to Iowa versus overseas.

It’s already paying huge dividends for our customers.

Jake,
“THANK YOU for getting this thing going for me tonight and again staying LATE to do this. You deserve a RAISE. Tell your boss that I said you need one for dealing with me all week long…..hopefully our paths won’t cross again but if I need help…trust me I’m coming to you Jake. Thank you for being so patient with me and my slow computer, and for being so knowledgable in what you do. You have awesome customer service and you seem to really care to have taken the time to call me knowing that I was absolutely irate.”

Smile in the face of adversity
Amy

Please follow the steps below to properly uninstall your Defender Pro 2008 product.

1. Locate the red DP icon in the lower Right hand corner of your screen. If you see it that means your expired product is still running. Right click the icon and select EXIT. This will shut down the program.
2. Please download this Product removal tool to your DESKTOP: http://defender-pro.com/apps/2009/KAVremover9.exe
3. Double click KAVremover9.exe and enter the code that appears from the Picture into the text box. This tool will automatically remove previous versions of Defender Pro Internet Security from your PC.
4. You will then be prompted to re-start your machine. Defender Pro Internet Security should be removed from your machine!
5. Finally, you will need to uninstall the other stand alone product that came bundled with your 2008.
   • XP Users please go to Start/Control Panel/Add or Remove Programs
   • VISTA Users go to Start/Settings/Control Panel/Programs and Features and remove the following items:
     • Private Surf
     • Anti-Spy
     • Defender-Pro Anti-Scam
     • Defender-Pro PC Repair
     • Defender-Pro ID Theft Protection

   • EXTRA HELP NOTE:

     After installing 2009 if you are still receiving an expired message, download the following to your DESKTOP.

     http://defender-pro.com/apps/2009/DpAnalysis.exe

   • This tool will reset your computer allowing it to accept the License and password that came with your new purchase!Double click the tool and Save report. Save the file anywhere.Disregard Step 2. Follow Step 3.

     After restart you will be prompted to activate your 2009 Defender-Pro product!

     Please e-mail us at: Support@defender-pro.com if you have any questions.